Returns and refunds
You have 30 days after your order arrives to ask for a return.
How to start a return
Email us at hearthdrop@gmail.com. Tell us what you bought and why you are sending it back.
We tell you where to send it when you email us. Please wait for our reply before you mail anything.
What shape it should be in
Send it back worn only to try on, clean, with everything it came with, in the box or bag it came in.
Who pays to ship it back
You pay the return shipping, unless it came damaged or wrong.
Your refund
Once your return arrives back to us, we send your refund to the card you paid with. How long your bank takes to show it is up to your bank.
Cancelling
You can cancel before your order ships. Email us and we cancel it and refund you in full. Once it ships, use the return steps above.
If it came damaged or wrong
If your item arrives damaged, or it is not what you ordered, email us. A photo helps. We will send you a new one or refund you.
If something is wrong with your order
Email us first, and we will fix it. We would rather make it right with you than have you fight it with your card company.